Listening; Introduction, Techniques & Barriers - Kickoffall Info Hub

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Saturday, February 29, 2020

Listening; Introduction, Techniques & Barriers

Listening is the ability to accurately receive and interpret messages in the communication process.
Excellent listening means more than simply hearing what's been said. It means paying attention and fully understanding the speaker's point of view. 
Good listeners build stronger relationships with those around them because speakers appreciate knowing they successfully transmitted their message. It's beneficial to develop a reputation as a good listener because professionally and privately people will gravitate towards you, sharing confidences and seeking your advice.
Techniques for improving Listening Skills:
  • Preparation before listening.
  • Listening to understand, not to refute.
  • Focusing the attention.
  • Taking notes.
  • Asking questions.
  • No talking
  • Avoiding distraction
  • Good environmental condition
  • Controlling emotion and feelings
  • Summary & evaluation.
Barriers to listening
  • Prejudice against the speaker.
  • External Distraction.
  • Thinking speed.
  • Premature evaluation.
  • Semantic stereotype.
  • Language.
  • Sluggishness
Determinants of Listening
Listening is an important communication competence that includes complex cognitive processes like understanding and interpreting messages, affective processes like being motivated to pay attention, and behavioral processes like responding with both verbal and nonverbal feedback.
Cognitive characteristics of effective listening
Probing
Paraphrasing                    
Summarizing
Affective characteristics of effective listening
Focusing on attention
Acceptance
Empathy
Behavioral characteristics of effective listening
Non-verbal behavior
Feedback

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